Data Deletion

How to request deletion

Email koatigo@airtop.ai with the subject “Koatigo data deletion.” Tell us whether you used web chat, WhatsApp, or Telegram, roughly when you chatted, and whether you want one or all of your conversations deleted. Include your WhatsApp phone number or Telegram account details, if applicable. Do not send passwords, identity documents, or full chat transcripts.

Our team will verify that the conversations belong to you, asking only for information needed to confirm your request. If you used web chat, keep access to it in your original browser if possible. If you no longer have access, we may be unable to verify which conversation belongs to you and will explain any limitation.

What we remove

After verification, we delete the requested Koatigo conversations and associated contact, travel-planning, support information, and messaging preferences, subject to the limits below. Deleted web chats and checkout links from the deleted conversations will no longer be available. Starting a new chat, signing out, or clearing your browser’s storage does not request deletion.

Conversation history also expires automatically after 90 days without a new message from you. Automatic expiry preserves your opt-out choice and the account details needed to honor it; requesting deletion of all your data removes them too.

Limits and records that may remain

Backup copies, support correspondence, and records held by our service providers may require separate handling and may remain until their retention periods end. Deletion does not remove messages from your own devices or independent records held by WhatsApp, Telegram, tour operators, or booking and payment providers. Contact the relevant provider about its records.

Deleting Koatigo data does not cancel tour reservations or obtain refunds.

Timing and confirmation

Our team handles requests after verification and responds within the deadlines required by applicable law. We will confirm the outcome by email and explain any information that remains or additional steps needed to complete your request.

Stopping or resuming messages

To stop replies, ask Koati or email support. This does not delete your conversation or cancel a booking. To resume replies while your opt-out preference is saved, email support. Deleting all data for an account or web chat also removes its messaging preferences; if you contact us again afterward, a new conversation may begin. Tell us each account or web chat you want covered. See our Privacy Policy for more about your choices.